Tickets will be mailed immediately after payment. Some payment options, such as various benefit cards, PayPal and credit cards, may take longer. For example, in some cases with PayPal, the balance must first be paid to PayPal before we are notified that the payment has succeeded.
In the case of at. iDeal or Apple Pay tickets arrive right away with a max of up to 24 hours.
After 24 hours 100% sure did pay, but still haven’t received tickets?
Have you created an account?
If so, you can also download your tickets anytime under ‘MY ACCOUNT’.
Didn’t you create an account?
Then your tickets are probably in the Spam folder or you used a wrong mail address.
Use the contact form and clearly provide us with the email address, your name and if possible a transaction number and we will sort it out.